All sales are final.
Each bouquet is made by hand, often to order, and cannot be restocked. We don't accept returns or exchanges — but we will always make a damaged piece right.
If something's wrong
If your bouquet arrives damaged or different from what was ordered, write to us within 48 hours of delivery with photos of the piece and the courier packaging.
Write to [email protected]We'll repair, replace, or issue studio credit — whichever fits the situation.
- 1 Custom orders are non-refundable. Anything stitched to a colourway, dimension, or wrap-style outside our standard menu is made for you specifically and can't be restocked.
- 2 Cancellations are accepted only before stitching has begun — usually within 24 hours of order placement. After that, the bouquet is yours.
- 3 Courier-caused damage is handled by us, not you. Just send the photos within the 48-hour window and we'll take it from there.